FAQS

The services pages outline our letting and property support. The exact scope, responsibilities and availability are confirmed with Xpert Hood Real Estate before any agreement.

Use the contact page or the rental valuation page to share the property location, type and your goals, or message us on WhatsApp. Please do not send identity documents or bank details in a first message.

Yes. You can request a rental valuation on the rental valuation page. A reliable figure needs confirmed property details and a review by someone who knows the local area, so the team will contact you to discuss it rather than quoting a guaranteed rent.

Service combinations can be discussed. The team will confirm what is included, what is excluded and how responsibilities are split before work starts.

Ask for a written schedule of services, fees, notice terms, repair approval limits, reporting arrangements and the point of contact. Do not rely on verbal summaries alone.

Not assumed. The exact checks, certificates, responsibilities and costs are agreed in writing for your property. See our services page for the compliance work we can arrange, such as gas safety, energy performance and electrical safety certificates.

Rent collection is one of our services. The collection method, payment schedule, reporting and any arrears process are set out in your written agreement, so ask for them before you sign.

Guaranteed rent is listed as a service to discuss, not a universal offer. Eligibility, terms, exclusions and any payment conditions must be confirmed by Xpert Hood Real Estate before you rely on it.

Open a property page and use the Message button to contact us on WhatsApp, or send a viewing request from the property page. A viewing is not confirmed until the team agrees a time with you.

The homes listed on our properties page are the ones we currently have to rent. Availability can change quickly, so please message the team to confirm that a home is still available before you plan a viewing.

Requirements depend on the property and the checks being carried out. The team will confirm the current list with you. Please do not email identity, financial or reference documents until the team has asked for them.

Open the property you like and choose Apply online to send your basic details. The team will then contact you about the next steps, including any referencing and checks. No documents are needed at this first step.

Any deposit amount, payment deadline, protection arrangements and refund conditions are confirmed in writing before you pay. We will never ask for a deposit through the website enquiry forms.

Ask for a written breakdown of rent, deposit, included bills, utilities, parking and any other charges before signing. Each home shows whether bills are included, but always confirm this with the team.

Tenants can send a repair request through the maintenance request form. For urgent safety issues, contact the relevant emergency service first, then tell the team.

Expect an agreed move-in date, inventory/check-in arrangements, key handover and a record of the property condition. The exact process and any documents will be confirmed with the team before you move.

Fees depend on the property and the services you choose. We give a written quote after the property, service scope and responsibilities have been reviewed. Contact us to request one.

Ask for a written list of any setup, inventory, compliance, maintenance or cleaning charges that may apply. The team must confirm which charges are included and which are separate before you agree.

Payment timing, method, invoicing and any deduction from rent are set out in your written agreement. Please never send card details through the website enquiry forms.