Last updated: 9 November 2026.
1. Who is responsible for your data?
Xpert Hood Real Estate Ltd (company number 16667894, registered in England and Wales) is responsible for the personal data described in this notice (the “data controller”). You can contact us about your data at support@xperthoodrealestate.co.uk or on +44 7400 703515.
2. What information we collect
- Enquiries and requests. When you use a form on this website (contact, viewing request, rental valuation, list your property, consultation, application, maintenance request or review) we collect the details you enter, such as your name, email address, phone number, and your message or property details.
- Accounts. If you create an account, we collect your name, email address and the type of account (landlord, tenant or agent). Your password is stored in a protected (hashed) form, and we cannot read it.
- Calculators. The rent and yield calculators work in your browser, and the figures you type are not sent to us. When you type a postcode, the postcode (and nothing else) is sent to postcodes.io, a free public postcode service, to find the area. If you click a button to ask for a valuation or to list your property, the postcode and estimate are added to the web address of the next page so the form can be filled in for you. That address is received by our website like any page visit, but no form is sent until you submit it.
- Technical data. A cookie that keeps you signed in if you have an account, and your cookie choice and any homes you save, which stay on your own device.
Please do not include bank details or identity documents in a form or message. We will tell you if and when we need documents, and how to send them safely.
3. Why we use it and our lawful bases
- To reply to your enquiry and to provide the services you ask for (performance of a contract, or steps before entering one).
- To manage properties and tenancies, to keep records, and to keep the website secure and prevent spam or misuse (our legitimate interests).
- To meet legal duties, such as Right to Rent checks (legal obligation).
4. How long we keep it
We keep enquiry records for as long as we need them to deal with your enquiry and for our business records. Records connected to a tenancy or a management agreement are kept for as long as the law requires. If you ask us to delete your data, we will do so unless we have to keep it by law.
5. Who we share it with
We do not sell your data. We use trusted service providers to run the website, store our data and send our emails, and they may only use your data to provide those services to us. If you choose to message us on WhatsApp, that conversation is handled by WhatsApp under its own privacy policy. We may also share information where the law requires it, or with contractors or referencing providers you have asked us to arrange, and only as needed for that purpose.
6. Your rights
Under UK data protection law you can ask to see the personal data we hold about you, to correct it, to delete it, to restrict how we use it, to receive a copy of it, and to object to certain uses. You can withdraw consent at any time. To use any of these rights, email support@xperthoodrealestate.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
7. Security
We protect your data with measures such as encrypted connections (HTTPS), protected passwords, limited access for our team, and limits on repeated sign-in attempts and form submissions.
8. Cookies
Essential storage is always used so the site works. We do not currently use analytics or marketing cookies. Read the cookie notice for details and to change your choice at any time.
9. Changes to this notice
We may update this notice from time to time. The latest version is always on this page, with the date of the last update at the top.